Joining Lifted from Upwork

When will I lose access to Upwork?

You’ll lose access to your Upwork account on your transition date. The last day you’ll be able to access and view your activity in Upwork is the day before your transition.

What do I need to do before the transition date?

Plan to attend a kickoff meeting and enablement sessions to guide you through the transition process and education on Lifted. Monitor your email for invites from your Account Team.

What information is migrated?

During the transition, we will migrate active work and recent activity in addition to company details, hiring manager details, and talent details for those that accept the invitation.

Your Lifted Account Team will guide you through the setup and migration process.

Will my active contracts continue without interruption?

Do I need to create a new account?

No, if you have a user account on Upwork, you don’t need to create a new account. We’ll create your Lifted account for you and send an invitation to join your company’s account.

Once you receive the invitation email, you can get set up in three quick steps:

1. Click the link in the invitation email

2. Create your password

3. Log in to Lifted using your new credentials

Your Lifted account will use the same email address where you received the invitation.

If this is your company’s first time using Lifted, your Account team will guide you through setup, integrations, and launch.

Where do I locate my contracts that were on Upwork?

Contracts from the past 24 months will be migrated to Lifted as part of the transition process and can be found in the Contracts section.

Contracts older than 24 months will remain available in Upwork. If you need access to contracts older than 24 months, please contact your dedicated Account Team for assistance.

Will all the talent I’ve worked with be on Lifted?

Talent you’ve worked with previously, as well as pre-identified talent formerly known as BYO, may be invited to join Lifted as part of the transition process. Talent must provide consent before appearing in your Talent Pool, and some may choose not to join or may not respond.

Will payments and billing history transfer to Lifted?

Payments and billing history will not transfer, including timesheets, milestone payments, completed payments, fees, and related records. Please download anything you may need in advance.

Will there be changes in payment methods?

The billing frequency will remain the same, and you will continue to receive invoices on a monthly basis. Please note that invoices will now be issued by Lifted instead of Upwork.

If your organization requires Lifted to be set up as a new vendor, please contact your dedicated Account Team for assistance.

Will we receive a new W-9

Yes, please reach out to your dedicated Account Team who can provide the Lifted W-9.

How will I stay informed about the transition?

Keep an eye on your email for regular communications from your Account Team, including transition date reminders, key training dates, and other important updates.

How do I learn how to use Lifted?

Your Account Team will be scheduling live training sessions and office hours to help you get set up for success on Lifted. Details and invites will be sent via email.

I’m unsure of who my Account Team is. How do I reach them?

If you’re unsure who your Account Team is, please contact Lifted Support (support@go-lifted.com) and they’ll help route you to the right team.

Do I still have a dedicated Account Team?

Yes. As a Lifted customer, your company will continue to have access to a dedicated Account Team throughout your journey with Lifted.

Your Account Team can help with:

• Guided platform walkthroughs

• Crafting and posting job posts

• Talent shortlisting

• Customized hiring and onboarding processes

• Building scalable talent programs

• Sharing best practices for hiring and engaging talent